Delivery Policy

Delivery for payments made by Visa or Mastercard are instant. Delivery for payments by Certified Check, Money Order, Cash or online Interac are activated within 2 days once payment is recieved and cleared. Please allow 14 days from date of mailed payment. All membership fees are non refundable.

When sending payments by mail, please include your Full Name, Telephone number, Castingroom Login email address along with your payment. If your website has not been upgraded within 14 days after sending your payment, please contact membership services at [email protected]

Membership payments are made payable to "Castingroom Media Inc." and are mailed to:

Casting Room Studios Inc.

Suite 835 - 470 Granville Street
Vancouver, BC. V6C 1V5

When sending payments by mail, Please include your Full Name, Telephone number, Castingroom Login email address along with your payment. If your website has not been upgraded within 14 days after sending your payment, please contact the membership services at

Castingroom Privacy Policy

If you are located in the USA or Canada, the following Privacy Policy applies:

Castingroom is committed to providing a fun, entertaining, and safe website for people of all ages. We are dedicated to safeguarding any personal information collected on the Castingroom website. We ensure that our privacy policy and our information practices adhere to the Children’s Online Privacy Protection Act (“COPPA”) and the Canadian federal and provincial privacy legislation. To help ensure a rewarding online experience for our visitors, we provide you with this Privacy Policy that describes the Castingroom website information practices, including how we collect, use, and disclose personal information from children under the age of 13.

1.The Information We Collect

As described in this Privacy Policy, we directly collect during our initial registration process a parent’s email address, the child’s account name, and the child’s password. When a Castingroom registrant becomes a paying member, Castingroom may collect additional personally identifiable information (“PII”) from the registrant’s parent. The types of PII that may be collected at that time include the parent’s full name, email address, credit card billing information including mailing address, and such other information as may be requested from time to time. The Castingroom website does not condition a child’s participation in an online activity on the child providing more personal information than is reasonably necessary for that activity. Castingroom requires users to provide a parent’s valid email address in order to register on the website. We use this information to send the parent a message that can be used to activate the Castingroom account, to notify the parent about Castingroom. Castingroom privacy practices, to send you communications either about your account with us or about features of our Web site, and for the other purposes described in this Privacy Policy. This email address is correlated with the account user name. We may also request a user name and email address when a user submits a form through the “Contact Us” portion of the Castingroom website so that we may respond to the inquiry. For some of our online activities - such as polls or surveys - we may ask users to provide information that is not personally identifiable, such as country of residence or a visitor’s favorite color. We also enable users to chat online through our website, but we take measures so that users cannot communicate personal information through this chat function. Additionally, when visitors come to our site, we may passively collect certain non-personally identifiable computer information, such as the type of computer operating system (e.g., Windows XP or Mac OS), the user’s IP Address, the web browser (e.g., Netscape, Internet Explorer) being used, and information regarding the Internet service provider. We may link this information to PII that we have collected. If we do so, we will treat such linked information as PII. Finally, we collect financial information as set out in Section 6 of this Privacy Policy. At Castingroom, we do not use this financial information for any purpose other than processing payments to Castingroom. The financial information that you enter to purchase a membership is not stored by Castingroom, but, instead, by our payments processing vendor for the purpose of processing credit card payments made to Castingroom.

2.How We Use, Disclose, and Store the Information We Collect

In addition to the purposes described in Section 1, we may actively collect and use email addresses and user names to track usage and to ensure users are following the site’s Terms of Use. In addition, we may use an email address and user name to ban a user temporarily or permanently from Castingroom if that user engages in inappropriate conduct on the Castingroom website. We may also use email addresses and user names to enable parents to review PII that the children have submitted to the Castingroom website and to provide notification regarding the site, such as any future amendments to this Privacy Policy. We also may use information in the aggregate to analyze site usage, as well as to offer products, programs, or services. Under COPPA, parents have the option to consent to collection of their children’s PII without consenting to the disclosure of that information to third parties. This option does not apply and we may disclose such information, however, where we are required to do so by law, for example, in response to a court order or a subpoena, or where we disclose information to service providers who provide support for the internal operations of our website and who do not use or disclose the information for any other purpose. To the extent permitted by applicable law, we also may disclose PII in response to a law enforcement agency’s or other public agency’s (including schools or children services) request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our website, protect the security or integrity of our website, or enable us to take precautions against liability. If Castingroom sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, Castingroom may transfer PII to a third party as part of that transaction, to the extent permitted by applicable law. Finally, we may transfer PII and store it outside of the jurisdiction in which a member of Castingroom is located.

3.Collection of Information for Third-Party Sites and Sponsors

Castingroom may allow third-party companies to solicit or advertise to our users but it will be at our discretion pertaining to Film and Television. Our intention is to keep Castingroom free from any of this sort of direct advertising.

4. Cookies

Castingroom may use software technologies such as unique identifiers or “cookies.” Cookies are small text files that we place in visitors’ computer browsers to store their preferences. Cookies themselves do not contain any PII. Where we link these unique identifiers with your other PII, we will treat the unique identifiers as PII as long as they are linked. We do use unique identifiers to learn about usage of our site, such as geographic location, how many visitors we have and how often they visit various sections of our site.

5. Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

6. Financial Information

As noted in Section 2, if you decide to purchase a membership, additional financial information will be required at the time of purchase. That information is not stored by Castingroom, and, instead, is collected and stored by our payments processing vendor for the purpose of processing payments made to Castingroom. That information is safeguarded with appropriate security, and it will not be used for other purposes. Furthermore, our payments processing vendor has agreed to maintain the confidentiality, security, and integrity of the personal and financial information it obtains from the Castingroom website, and only to use this information on behalf of Castingroom. Our financial institution is bound by all applicable privacy laws relating to the provision of financial services.

7. Parental Review of Information, and Objection to Information Collection and Retention

Parents, please contact our Privacy Manager as provided in Section 8 if you would like to access the PII that Castingroom has collected online from your child, correct factual errors in such information, request to have this information deleted, or request that we no longer collect or maintain such information.

Please be sure to include your email address and a telephone number where we can reach you. To protect your child’s privacy and security, we will take reasonable steps to help verify your identity before granting you access to the personal information that we collect and maintain about your child.

8. Contact Us

If you have questions or wish to send us comments about this Privacy Policy, please send an e-mail with your questions or comments to [email protected] Please be assured that any personal information that you provide in communications to the above e-mail will not be used to send you promotional materials, unless you so request.

9. Effective Date

The privacy policy set out above is effective as of April 15, 2008, and applies to all information previously obtained by Castingroom. Castingroom reserves the right to change its privacy policy at its sole discretion. Castingroom users will be informed of any such change by Castingroom posting a new privacy policy on the Castingroom website and the effective date of any change of privacy policy will be clearly marked. As required by law, we will not use PII in ways that are materially different from the ones described in this Privacy Policy without also providing notification of such practices and obtaining consent to any such different uses.

10.Children and Privacy

Children and Privacy (we need to add the below sentence to the policy) Our websites do not target and are not intended to attract children under the age of 13. Casting Room does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information. To be registered on this site you must have parent authorization if you are under the age of 19.